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Our mission is simple: to help entrepreneurs skyrocket their business success by leveraging the power of processes, policies, and people.
Leading Behind The Scene is your weekly dose of inspiration to equip you to excel in business and life.
Episodes
Thursday Aug 10, 2023
Thursday Aug 10, 2023
Are you confident that you have all your client's contact information in a system that is easily accessible? Can you wholeheartedly identify all your client's goals and expectations? In this episode, I share the key factors contributing to a successful client onboarding experience, such as communication, personalization, and managing expectations. If you are ready to kick your client experience off with a bang and stay on course, this episode is for you!
Topics Covered:
- Beginning your process improvement with a good heart
- Taking stock of your client onboarding process
- Four key things to do in your improvement process
- Finding the holes in your current onboarding process
- Common onboarding problems and how they can be easily fixed
- How to get clients to book their initial kickoff call
- The dangers of unrealistic expectations and lack of communication
- How to set the tone for the relationship
- Setting up follow-up calls and avoiding client abandonment
Does your onboarding process result in the understanding of your client's goals? If you enjoyed this episode, I would love to hear how you will start asking questions early to help you lead behind the scenes!
Connect with Gwendolyn
Thanks for joining me on this episode of Leading Behind the Scene! If you enjoyed this episode, please leave a review on Apple or Spotify to help me reach even more entrepreneurs ready to make their moves.
Thursday Aug 03, 2023
Thursday Aug 03, 2023
- What client onboarding is and why it is important
- How onboarding is the step you have the most control over
- Why a thorough client onboarding system will save you time, money, and sanity
- Preparing a thorough client onboarding system
Thursday Jul 27, 2023
Thursday Jul 27, 2023
- An exclusive introduction to Dan Martel's bestselling book - Buy Back Your Time.
- Learn from Dan Martel on how to buy back time by hiring effectively and efficiently
- Discover the buyback principle and how CEOs can apply them to their businesses to improve productivity and workflow
- Unleash the secrets of the 10-80-10 rule to help take your creative work to the next level
- Get insight into high-value tasks and why delegating the rest is crucial for your success
Thursday Jul 20, 2023
Thursday Jul 20, 2023
- Common challenges that CEOs face when it comes to time management
- Strategies CEOs can use to minimize distractions and interruptions
- The truth behind why time management is crucial for busy entrepreneurs
- Learn how to use the Eisenhower Matrix and task categorization
- Creating self-accountability and managing focus
Thursday Jul 13, 2023
Thursday Jul 13, 2023
- Defining and prioritizing your non-negotiables as a CEO
- Explore strategies to overcome common obstacles when it comes to setting boundaries
- Communicate boundaries with your stakeholders to manage their expectations
- Develop a decision-making framework that aligns with your strategic goals
Thursday Jul 06, 2023
Thursday Jul 06, 2023
Do you struggle with being too available for your clients? Maybe your current workload is almost triple what your contract states. In this episode, we discuss protecting your time by setting boundaries and learning to say no.
If you're ready for your boundaries to represent how much you respect yourself, this episode is for you!
Topics Covered:
- Unveiling the Importance: Why Boundary Setting is a Game-Changer for Entrepreneurs
- Self-Reflection Session: Essential Questions to Define Your Boundaries
- Mastering the Art of Saying 'No'
- The Power of Clarity: Effective Communication for Setting Boundaries
- Resilience in Practice: Strategies to Uphold Your Boundaries
- Dealing with Boundary Breaches: Determining Consequences for Overstepping
If you're struggling with setting boundaries, head over to CEOtimefreedom.com and book a CEO Time Freedom call and create a plan of action together. If you enjoyed this episode, I would love to hear how you will set boundaries to help you lead behind the scene!
Connect with Gwendolyn
Thanks for joining me on this episode of Leading Behind the Scene! If you enjoyed this episode, please leave a review to help me reach even more entrepreneurs ready to make their moves.
Thursday Jun 29, 2023
Thursday Jun 29, 2023
- Shift your focus to doing what works, which will increase your thinking capacity
- Making choices at life's intersections: view trade-offs as opportunities for growth
- Understanding how personal responsibility is the key to success
- The importance of being good at what we already know how to do
- Trying new things and discovering new, worthy things to do consistently
- Applying the law of modeling by choosing mentors and models wisely
- Be motivated by the possibility of success instead of the fear of failure
Thursday Jun 22, 2023
Thursday Jun 22, 2023
How do you reach your fullest potential? The answer is growth. To reach your potential, you must grow. To grow, you must be highly intentional about it.
In this episode, guest host Coach Jacqui continues the discussion on the 15 Invaluable Laws of Growth with a focus on stretching yourself and intentionally setting up systems to help you step out of your comfort zone. If you are ready to be a person who wants to grow and become better than you are right now, this episode is for you!
Coach Jacqui is a life and leadership coach who believes everything is created to fulfill a need, a service, or a specific purpose. She believes the potential is built into creating something and is fully known by its Creator. Coach Jacqui is a certified life coach and a certified leadership coach who is part of the John Maxwell coaching team and is a survivor of domestic abuse.
Topics Covered:
- Discover the power of systems and how they can leverage your time, money, and ability.
- Learn about Coach Jacqui's MMDA system - a revolutionary approach to renewing your mind and experiencing spiritual growth with empowering beliefs.
- Explore the system for applying knowledge effectively with three simple questions.
- Transform bad experiences into lessons and gain valuable insights.
- Build a positive life stance with the law of pain.
- Climb higher with the law of the ladder and achieve personal growth.
- Stretch yourself to become the best version of yourself with the law of the rubber band.
How are you going to initiate growth in your life? If you enjoyed this episode, I would love to hear how the third set of invaluable laws of growth will help you lead behind the scene!
Mentioned Resources
The 15 Invaluable Laws of Growth by John C. Maxwell
Bringing Every Thought Captive
Connect with Coach Jacqui
Connect with Gwendolyn
Thanks for joining me on this episode of Leading Behind the Scene! If you enjoyed this episode, please leave a review to help me reach even more entrepreneurs ready to make their moves.
Thursday Jun 15, 2023
Thursday Jun 15, 2023
Are you struggling to find the balance between running a successful business and spending quality time with your family? Sometimes we joke about how easy it is to be a dad, but that isn't the case. In this episode, entrepreneur and father Richard Harrison share the challenges of balancing fatherhood and entrepreneurship. If you are a father looking for practical tips, time management techniques, and effective communication strategies for entrepreneurs, this episode is for you!
Richard Harrison is co-owner and Executive Director for Home Instead of Oak Park, Illinois, with over 20 years of experience in the industry. Richard's passion for senior care began when he was a caregiver for an elderly church member, and he quickly realized the need to help seniors age in place with dignity. Under Rich's leadership, the company has become one of the most trusted and respected providers of homecare services for seniors in Oak Park, Illinois, and the surrounding communities.
As a manager overseeing employee recruitment, client care, and marketing, Richard works closely with clients and their family members to meet their unique needs. Richard's expertise in the senior care industry has made him recognized as a thought leader and an advocate for seniors. In his free time (yes, Richard actually has free time), he enjoys spending it with his family and competing in endurance sports. He also holds a master's degree in public administration.
Topics Covered:
- Learn how to balance being a dedicated father and a successful entrepreneur
- Overcome the hurdles of entrepreneurship when starting a family
- Discover the importance of staying true to your core beliefs, values, and principles
- Dive into Richard's journey of moving to Chicago for new opportunities and the challenges of starting a business
- Find out why setting precise goals and adapting to new environments is crucial for success
- Hear about the challenges of investing in people as an entrepreneur and the importance of self-care as a "Fatherpreneur"
Are you a father leading behind the scene? If you enjoyed this episode, I would love to hear how my chat with Richard will help you manage your time with your work and family!
Connect with Richard
Connect with Gwendolyn
Thanks for joining me on this episode of Leading Behind the Scene! If you enjoyed this episode, please leave a review to help me reach even more entrepreneurs ready to make their moves.
Thursday Jun 08, 2023
Thursday Jun 08, 2023
Do you push yourself to keep working, even when it's time to rest? As leaders, it's easy to get caught up in day-to-day responsibilities and neglect to pause and evaluate our progress.
In this episode, guest host Coach Jacqui continues the discussion on the 15 Invaluable Laws of Growth, focusing on the power of reflection and the importance of a growth environment. If you are ready to become more growth-conscious than goal-conscious, this episode is for you!
Topics Covered:
- John C Maxwell's concept of the power of the eye
- Investigation: finding meaning in experiences
- Incubation: Slow cooking reflection for deeper insights
- Illumination: Valuing experiences for personal growth
- Illustration: Expanding experiences into lessons to share with others
- Playing Detective: Discovering the truth behind our experiences
- Transforming ideas into stories/quotes: The significance of illustrating
- Goal conscious vs. growth conscious: Understanding the difference
- Observing vs. watching: Developing a more mindful approach
- Intentionally pausing and reflecting: Becoming a better observer for personal and professional growth
Coach Jacqui is a life and leadership coach who believes everything is created to fulfill a need, a service, or a specific purpose. She believes the potential is built into creating something and is fully known by its Creator. Coach Jacqui is a certified life coach and a certified leadership coach who is part of the John Maxwell coaching team and is a survivor of domestic abuse.
How can you change your environment to support your growth? Have you discovered the truth behind your experiences? What meaning in your experiences have you found? If you enjoyed this episode, I would love to hear how the second set of invaluable laws of growth will help you lead behind the scene!
Mentioned Resources
The 15 Invaluable Laws of Growth by John C. Maxwell
Connect with Coach Jacqui
Connect with Gwendolyn
Thanks for joining me on this episode of Leading Behind the Scene! If you enjoyed this episode, please leave a review to help me reach even more entrepreneurs ready to make their moves.